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Public Portal Homepage

The homepage of the New Mexico Public Regulation Commission (NMPRC) Public Portal is where you start: from here you can browse dockets and filings, search, submit comments, register, and sign in.

Who can do this

Anyone. You do not need an account to use the dashboard, Advanced Search, Submit New, Contact Us or FAQ.

Homepage Overview​

When you open the portal, the homepage offers three choices:

CardButtonWhat it does
Sign InSign In to your AccountSign in to manage your cases, upload documents, and more.
RegisterCreate a New AccountRegister for a new account to use the eFiling system.
Guest DashboardContinue as GuestBrowse public cases and documents without creating an account.

The navigation bar at the top shows Home, Dashboard, Advanced Search, Contact Us, FAQ, Help Center and Login. Help Center opens this user guide in a new tab. The Submit New (+) button is at the bottom-right corner.

NMPRC Public Portal homepage with the Sign In, Register and Guest Dashboard cards

Dashboard​

Click Dashboard in the navigation bar, or Continue as Guest on the homepage. The dashboard has four tiles, each showing a count: All Active Dockets, Closed Dockets, All Filed Documents and All Companies. Click a tile to show its list below. Each list has a Search field.

Dashboard with the All Active Dockets, Closed Dockets, All Filed Documents and All Companies tiles

All Active Dockets​

Lists all active dockets submitted to the NMPRC, including their dates and timestamps.

Columns
  • Docket #
  • View
  • Docket Type
  • Docket Category
  • Docket Caption
  • Company
  • Filed By
  • Filed Date
  • Status

All Active Dockets list with the Docket #, View, Docket Type, Docket Category and Docket Caption columns

To open a docket in Docket 360:

  1. Click the Docket #.

    Clicking a docket number in the All Active Dockets list

  2. The Docket 360 view opens. The top panel shows the docket number, status, Company, Submitted On, Filed By, Filed Date and Accepted Date. The tabs are Docket Details, Pleading Documents, Party, Service Notification and Comments.

    Docket 360 with the top panel and the Docket Details, Pleading Documents, Party, Service Notification and Comments tabs

Closed Dockets​

Lists all closed dockets, with the same columns as All Active Dockets.

Closed Dockets list

All Filed Documents​

Lists all filed documents. Click the Docket # to open the docket the document was filed into.

Columns
  • Document #
  • Docket #
  • Document Title
  • Filed Date
  • Filed By
  • Company
  • Company/Party(ies)
  • Document Type
  • Document Description
  • Confidential
  • Linked
  • Document Role
  • Actions

All Filed Documents list

All Companies​

Lists all companies.

Columns
  • Company
  • View
  • Company Type
  • Company Sub Type
  • Primary Contact
  • Status

All Companies list

To open a company's 360 view:

  1. Click the company name.

    Clicking a company name in the All Companies list

  2. The Company 360 view opens with the Company Details, Dockets and Comments tabs. The top panel shows Created On, Created By and Email.

    Company 360 view with the Company Details, Dockets and Comments tabs

Click Advanced Search in the navigation bar. It has three tabs:

  • Docket Search – enter a Docket #, or filter by Docket Type and the other fields, then click Search.

    Advanced Search, Docket Search tab

  • Document Search – search and filter by Document #, Document Title, Document Type and more.

    Advanced Search, Document Search tab

  • Document Smart Search – describe the documents you want in Enter your prompt here.

    Advanced Search, Document Smart Search tab with the prompt field

See Advanced Search for all search fields and features.

Submit New​

  1. Click Submit New (the + button at the bottom-right corner of the page).

    Homepage with the Submit New button at the bottom-right corner

  2. In the What would you like to submit? dialog, choose an option:

    What would you like to submit? dialog with File an Informal Complaint, Submit a Rulemaking Comment and Submit a Public Comment

Register​

  1. On the homepage, click Create a New Account on the Register card.

    Create a New Account button on the homepage Register card

  2. The User Registration page opens.

    User Registration page

See New User Registration for the full steps.

Sign In​

  1. Click Login in the navigation bar, or Sign In to your Account on the homepage.

    Login link in the homepage navigation bar

  2. Enter your Email and Password, then click Sign In.

    Sign-in page with the Email and Password fields

See Dashboard Overview for what you can do after signing in.

Contact Us​

Click Contact Us in the navigation bar to see the contact information: the mailing address (P.O. Box 1269, Santa Fe, NM 87504), the general contact and consumer complaints phone number (1-888-427-5772), and the IT support email address (prc.support@prc.nm.gov). Because of high call volumes, leave a voicemail with your name and number; a compliance officer returns calls within one business day.

Contact Us page with the Mailing Address, General Contact / Consumer Complaints and IT Support details

FAQ​

  1. Click FAQ in the navigation bar. The FAQ page lists questions grouped by topic: General, Account, Company, IPRA, Records (Dockets, Cases, and Documents), Complaints and Comments.

    FAQ page opened from the navigation bar with the General topic expanded

  2. Click a topic to show its questions, then click a question to show the answer. Some answers link to more information on the NMPRC website.

    FAQ question expanded to show its answer

tip

For questions about using the Public Portal itself, see the FAQ in this guide.

Quick Start GuideNew User RegistrationDashboard OverviewViewing DocketsAdvanced SearchPublic Comment OverviewSubmit a Rulemaking CommentFormal Complaint OverviewIPRA Request OverviewGlossaryFAQGet Help